Your privacy and a copy of your information
What Ourstead keeps, how to get a copy of your household’s information, and the choices you have.
During the beta
During the beta, downloading a copy is not built into the app yet: the Export your data card says prepared exports are unavailable. Email support@ourstead.casa from the address on your account and we will send you a copy.
What Ourstead does with your information
Ourstead uses what your household enters only to run Ourstead for your household. It is never sold or used for advertising. The Privacy Policy says exactly what is collected, who helps us run Ourstead, and how long each thing is kept.
Ask for a copy
- Email support@ourstead.casa from the email address on your account.
- Say that you would like a copy of your information, and the name of your household.
- We may ask you to confirm the request from that address, then send you the copy.
Get a copy in the app
When exports open, you will find them in Family & settings → Privacy & data → Export your data. You choose whether to include everything you can see or only what you made, then tap Prepare export, and Download it when it is ready.
Usage counts
The owner can switch off Share usage counts under Privacy & data. When it is off, the counts already kept for your household are deleted.
Still stuck? Email support@ourstead.casa and say which device you use. A person reads every message.