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Restore purchases on a phone

If you bought Plus in the Android or iPhone app and Ourstead does not show it, restore it from the app.

Plus Part of Ourstead Plus. What Plus includes.

During the beta

During the beta there is nothing to pay for or cancel. The Plus features that are ready are free for every household, marked “Plus · free in beta”, and Your plan says that subscription management is unavailable during this beta. As thanks for testing, households that join before launch keep Plus free for 3 months after Ourstead launches.

Restore a purchase

  1. Open the Ourstead app on the phone you bought Plus with, signed in to the same store account.
  2. Open Family & settings → Your plan.
  3. Tap Restore purchases.

Ourstead checks with Google Play or the App Store and gives your household Plus again.

If it still does not show

Check that the subscription is active in Google Play or the App Store, under Subscriptions. Then email support@ourstead.casa with the date you bought it, and we will sort it out.

Still stuck? Email support@ourstead.casa and say which device you use. A person reads every message.