Notifications not arriving
A checklist for when reminders do not reach your phone or your email.
Check in Ourstead
- Open Notifications from More.
- Make sure a grown-up has switched on Send notifications outside the app for the household. It starts switched off.
- Under Fine-tune, check Send me notifications outside the app and Phone notifications are on, and that the kind you are missing is not switched off.
- Under Your devices, check this phone or browser is listed. If it is not, tap Allow notifications.
- Check your Quiet hours. Nothing is sent during them.
- Look at Sent to you: it says whether each notification was sent, is waiting, or could not be sent.
Check your phone or browser
If Ourstead says notifications are blocked, allow them in your phone’s or browser’s settings for Ourstead, then tap Allow notifications again. On an iPhone or iPad, notifications reach only Ourstead added to the Home Screen: open it from there and allow them. On Android, also check that battery saving is not stopping Ourstead.
Email goes only to a confirmed address. If you have not confirmed yours, open the link in the email Ourstead sent, or send a new one from Family & settings → your name. Check your spam folder too.
Still stuck? Email support@ourstead.casa and say which device you use. A person reads every message.